Fantastic Holdings Limited

Fantastic Holdings Limited's culture is based on the values, behaviours and beliefs of the people in the organisation. These values and beliefs are embodied in what we call our "3Ps": Purpose, Principles and Practices, or our guide book to the way we want to operate.

Our Purpose

The FHL Group Purpose is: "We grow by making a positive difference".

Growth is vital to both a healthy company and a healthy individual.  Growth covers many aspects: financial, knowledge, as well as personal growth.  The character and how a company grows is defined by the people within the company and how these people interact and behave to achieve a common purpose.

We believe that if our company grows, it will make a positive difference to our customers, our fellow employees, our business partners, our shareholders and the communities in which we operate.

Principles & Practices

The following Principles and Practices are relevant to every business unit and employee within FHL. Our Principles are constant and don't change with fashion or management whim and provide guidance whenever we face meaningful or difficult decisions.

Practices are the behaviours that underpin our Principles - without them, our Principles are meaningless. There are many Practices that could be listed under each Principle, however we have chosen those that we believe are the most important and relevant and which are expected to be practiced by all of our employees at all levels.

The following are our seven Guiding Principles and key Practices:

• Help create a fun and fulfilling workplace.
• Practice honest and open straight talk and give and accept constructive feedback.
• Learn, inspire, and then teach what you know. Helping others to grow will guarantee your own growth.
• Respect people's dignity - measure the action, not the person.
• Individual creativity is applauded but team effort produces the best results.
• Provide rewards and recognition and celebrate success.

• Be dependable and ensure promises are kept.
• Frustrating issues need creative solutions. Be part of the solution, not the problem.
• Actions and results are our measures, not words.
• Learn from failures. Refocus and plan to do better next time.
• Honour but also challenge tradition - find a better way.
• Seek continuous improvement and simplicity in everything we do.

• Think, plan and then act.
• Focus on what is most important.
• Know your stuff. Strive to be the best.
• Set clear goals and follow them rigorously.
• Take your job, not yourself seriously.
• Share the credit for all wins, accept your part in failures.
• We show regard and humility.

• Don't be wasteful of time, effort, resources or funds.
• Creative frugality means achieving great things with few resources.
• Cost is the enemy - drive down cost but not at the expense of quality.
• There is usually more than one right answer - seek the best one.
• Work closely with suppliers and colleagues to find new ways to do business and reduce costs.

• Make it easy to do business with us.
• Care for your internal and external customers.
• Customer complaints give us the chance to be better.
• Understand customers' needs and wants.
• Aim for the highest customer satisfaction and trust.

• Profit provides security, resources, and opportunities to grow and be charitable.
• Deliver profi table results today while investing in tomorrow.
• Our people should share in the rewards of profit and productivity.
• We profit through people, not at their expense.
• Invest wisely.  Foolish investment of resources destroys profit.

• We consider the impact of our actions on our customers, employees, business partners, shareholders and the wider community.
• We keep rules and red tape to a minimum.
• We are fair and ethical. Always aim for win/win.
• We won't pursue profit at all costs.
• We consider the impact of our actions.
• Ensure you have the real facts before taking any action.

Our company is made up of people of different age groups, beliefs, ethnicities and life experiences with their own diverse Principles & Practices. For this reason, we all need to value the culture of our Company and to ensure we create and foster a great company, we all need to embrace and live the 3Ps. Employees who embrace the 3Ps will have a fulfilling and successful career with FHL.